Who does this Privacy Policy apply to?

This Privacy Policy (“this Policy”) applies to “Elastomer Products Limited” trading as EPL . Where we are providing goods and services to you this Policy should be read in conjunction with the agreement under which you engaged us to provide services to you (the Terms and Conditions). In the event of any inconsistency, the Terms take precedence over this Policy.

We want you to know that we are committed to protecting your privacy and handling your personal information in an open and transparent way.

What does this Privacy Policy cover?

This Policy explains how we collect, handle, store and protect personal information when:

  • We provide goods and l services to our clients;

  • You use “this Website” or provide other information to us as a non-client; or

  • You use our social media pages including LinkedIn and Facebook

  • We perform any other activities that form part of the operation of our business.

    When we refer to “this Website” we are talking about websites associated with Elastomer Products Limited. This includes; www.eplgroup.com

What laws apply to us?

When handling personal information we will comply with the New Zealand Privacy Act 2020 (as amended from time to time) (the Privacy Act). Where applicable, we will also comply with data protection laws of other jurisdictions, such as the European General Data Protection Regulation (GDPR).

We take our obligations under the Privacy Act and other applicable data protection laws seriously.

What personal information do we collect?

We may be provided with personal information directly by our clients to enable us to deliver professional goods and services or to perform due diligence checks before we agree to provide goods and services.

The types of personal information we may collect or be provided with include, but are not limited to:

  • Contact details;

  • Dates of birth;

  • Gender;

  • Employment records;

  • Financial records;

  • Complaint details;

  • Government identifiers such as driving licence, passport and visa/work permit status.

As part of providing professional goods and services to our clients, we may also collect personal information from other sources (such as directly from individuals themselves or information that is publicly available).

Where we are provided with personal information by a client, we take reasonable steps to ensure that the client has complied with the relevant obligations under the Privacy Act (and any other applicable data protection laws) in relation to that information. This may include, for example, the client has provided you with notice of the collection (and other matters) and has obtained any necessary consent for us to collect, use and disclose that information.

We also collect personal information (such as contact details and account details) from suppliers, contractors and third party service providers that we engage to help us operate our business.

Information we collect when we perform any other activities that form part of the operation of our business.

We may collect personal information when performing other activities that form part of the operation of our business, but which do not directly form part of providing professional services to our clients. For example, we might collect personal information from members of the public as part of undertaking surveys, research on current issues or as part of projects or initiatives we are conducting with other organisations.

Information we collect via this Website (Log information, cookies, and web beacons)

We may collect personal contact details from you when you use this Website. For example, if you sign up to receive promotional materials, thought leadership or communications about services provided by us

To improve your experience when you use this Website and ensure that it is functioning effectively, we also use cookies (small text files stored in a user’s browser) and Web beacons (electronic images that allow this Website to count visitors who have accessed a particular page and to access certain cookies).

How do we use personal information collected to provide goods and services to our clients?

We use the personal information that we collect to provide clients with agreed goods and services. The Terms in place with each client govern the provision of our services and set out the purposes for which we may use any information that the client provides to us (including any personal information). We use that information as permitted by the Terms and this Privacy Policy and we do not use that information for any other purposes, unless it is necessary to comply with a legal or professional right or duty.

How we use information collected when we perform other activities that form part of the operation of our business?

When we collect personal information as part of performing other activities that form part of our business, we will take reasonable steps to provide clear information about the nature of those activities and how we will use any personal information collected.

We may also use non-personal, de-identified and aggregated information for several purposes including for data analytics, research, submissions, thought leadership and promotional purposes.

How do we use information collected via this Website or through other sources? Do we use it to market goods and services to you?

We will not use your personal information collected via this Website or through other sources to market the goods and services of third parties without first notifying you and seeking your consent (usually through a separate privacy notice).

We may use your personal information collected via this Website:

  • To manage and improve this Website;

  • To tailor the content of this Website to provide you with a more personalised experience and draw your attention to information about our goods and services that we feel may be of interest to you;

  • To seek feedback on our goods and services; and

  • For market or other research purposes (however, we will only ever report aggregated results of any research we undertake, and will never include your personal information in those results unless you explicitly give us your consent).

If you do not want to receive marketing materials from us, you can click on the unsubscribe function in the communication.

Are there any other ways we use your personal information?

We may also use personal information to protect the rights of Elastomer Products Limited or to comply with a legal or professional right or duty.

When will we disclose your personal information?

We will only disclose your personal information as set out below. Importantly, we will never disclose or sell your personal information to third parties for advertising purposes, or for any other purpose without your authorisation.

We may disclose personal information to:

  • Other entities within Elastomer Products Limited

  • Third parties that we engage to assist us in providing professional services to our clients or in the operation of our business (i.e. our subcontractors, advisors and suppliers).

  • We may also be required to disclose personal information to law enforcement, regulatory or government agencies, or to other third parties:

  • To comply with legal or regulatory obligations or requests, such as under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009; or

  • Where there is a legal or professional right or duty to disclose.

  • We may share non-personal, de-identified and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional purposes.

Transfer of personal information outside New Zealand

We may store personal information within services provided by offshore cloud service providers.

How do we protect your information?

We hold personal information in hard copy and electronic formats. We use a range of physical, operational and technological security measures to protect this information. These measures include:

    • Staff education and training to ensure our staff are aware of their privacy obligations when handling your personal information;

    • Administrative and technical controls to restrict access to personal information to only those people who need access;

    • Technological security measures, including re walls, encryption and anti-virus software;

    • Physical security measures, such as staff security passes to access Elastomer Products Limited premises, laptop cable locks and the use of privacy screens where appropriate.

How can you access your personal information, or seek to have it corrected?

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@eplgroup.com, or 03 389 2125, or PO Box 19 577, Christchurch 8241.

Breach notication

If there is a breach of privacy involving your personal information, we will comply with any legal obligations in the Privacy Act.

What is our process for making changes to this Privacy Policy?

To let you know when we make changes to this Policy, we will amend the revision date at the top of this page. The new modified or amended Privacy Policy will apply from that revision date. Therefore, we encourage you to periodically review this Policy to be informed about how we are protecting your information.

This Policy was updated August 2022

Where can I find out more about my privacy rights?

For further information about privacy and the protection of privacy, visit the Office of the Privacy Commissioner’s website at www.privacy.org.nz.